Privacy notice

The Italian version shall prevail in the event of any discrepancy.

This notice explains how we process the personal data of people who visit giuradoc.it or purchase a sworn translation, in accordance with Regulation (EU) 2016/679 (GDPR) and the Italian Personal Data Protection Code (Legislative Decree No. 196 of 30 June 2003).

1. Data controller

DOCUTRAD, société par actions simplifiée (SAS) incorporated under French law with a share capital of €1,000, registered with the Paris Trade and Companies Register (RCS de Paris) under No. 106 245 426, with its registered office at 78 avenue des Champs-Élysées, Bureau 326, 75008 Paris (France), trading in Italy under the Giuradoc brand. Data protection contact: info@giuradoc.it.

2. Data processed

Identification and contact data: first name, surname, email, telephone number and postal address for sending paper documents.
Order data: service purchased, language pair, amount and billing details. Card details are processed directly by the payment provider; the controller does not store them.
Content of the documents provided: this may include identification, family, educational, employment or financial data and, in some documents, special categories of data, such as health data, or data relating to criminal convictions.
Browsing data: IP address, device type and pages visited, depending on the cookies accepted.

3. Purposes and legal bases

Providing the translation service and managing the order: performance of the contract (Art. 6(1)(b) GDPR). Processing the content of the documents is essential for this purpose; where they include special categories of data, processing is based on Article 9(2)(a) or 9(2)(f) GDPR, as applicable.
Invoicing and accounting and tax obligations: compliance with a legal obligation (Art. 6(1)(c)).
Handling requests and complaints: legitimate interest and, where applicable, performance of the contract.
Audience measurement and website improvement: consent, given through the cookie banner (Art. 6(1)(a)).

4. Recipients

Data is disclosed only to those who need it to provide the service:

the translator assigned to the file, who is bound by professional secrecy;
the authority that certifies the conformity of the translation or affixes the apostille, where the client chooses these services;
the provider of the e-commerce and hosting platform (Shopify);
the payment service provider;
the courier, for sending paper documents;
administrative and judicial authorities, where required by law.

Data is not shared for advertising purposes or sold to third parties.

5. International transfers

Some providers may process data outside the European Economic Area. In such cases, the transfer is based on an adequacy decision of the European Commission or on standard contractual clauses, with the necessary supplementary safeguards.

6. Retention

Documents provided and translations: for as long as necessary to provide the service and the related guarantee, after which they are deleted.
Billing data: for the periods required by accounting and tax regulations.
Customer account data: for as long as the account remains active.
Browsing data: according to the lifetime of each cookie, as stated in the cookie banner.

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent at any time, by writing to info@giuradoc.it. If you believe your rights have not been respected, you can lodge a complaint with the Garante per la protezione dei dati personali, the Italian data protection authority (www.garanteprivacy.it).

8. Security

We apply technical and organisational measures to protect documents and data: encrypted connections, access control and restriction of access to those who strictly need it.

9. Cookies

The website uses cookies that are necessary for it to function, which do not require consent, and audience measurement cookies, which are only set if you accept them. The banner shown on your first visit allows you to accept, reject or configure non-essential cookies, and you can change your choice at any time.

10. Changes

This notice may be updated to reflect regulatory or technical changes. The version in force is the one published on this page.

1. Service provider

2. Purpose of the service

The service consists of the sworn translation of the document provided by the client, carried out by a sworn translator who signs and stamps it and certifies that it is faithful to the document received. The translation is produced from the scan or photo uploaded by the client and is delivered in PDF format by email.

The following optional services are available: a paper copy sent by post and, on quote, a translation certified against the original document (which requires the original to be sent) and the apostille or legalisation.

The provider plays no part in the decisions of the receiving authority and does not guarantee acceptance of the document where this depends on requirements unrelated to the translation, such as legalisation, the apostille or the validity of the original.

3. Orders

The client chooses the document, specifies the source and target languages, uploads the file and confirms the order. The contract is concluded upon the order confirmation sent by email. If the file proves illegible or the number of pages does not match what was stated, the provider contacts the client before starting work.

4. Prices

The applicable prices are those shown on the page of each service at the time of ordering, expressed in euros and inclusive of taxes. The billing unit is the page, meaning each written side of the document, including stamps, annotations and apostilles. If the document requires a price adjustment, the provider confirms it with the client before work begins. Optional services are invoiced separately.

6. Delivery times

The delivery time is 24-48 business hours for a standard document. For long documents, less common languages or services on quote, the delivery time is communicated to the client before work begins. Delivery times run from confirmation of payment and receipt of a legible and complete document. Postal delivery times are additional.

7. Right of withdrawal

As a general rule, consumers have fourteen (14) days to withdraw from the contract without giving any reason, pursuant to Article 52 of the Italian Consumer Code (Legislative Decree No. 206 of 6 September 2005).

A sworn translation is, however, a service tailored to the client's document. Consequently:

if the client expressly requests that performance begin before the end of the withdrawal period and acknowledges that they will lose this right once the service has been fully performed, the exclusion provided for in Article 59(1)(a) of the Consumer Code applies;

as the service is clearly personalised, the exclusion in Article 59(1)(c) also applies.

As long as the translator has not started work, the order can be cancelled with a full refund. To exercise the right of withdrawal, simply notify info@giuradoc.it.

10. Liability

The provider's liability is limited to the proper performance of the translation ordered. The provider is not liable for damage resulting from late submission attributable to the client, from the absence of an apostille or legalisation on the original, or for the acceptance criteria of any authority. Nothing in this clause excludes liability that the law imposes on a mandatory basis towards consumers.

Privacy notice

1. Data controller

2. Data processed

3. Purposes and legal bases

4. Recipients

5. International transfers

6. Retention

7. Your rights

8. Security

9. Cookies

10. Changes

Choose your cookies

Essential

Audience measurement

Advertising

Personalisation

Privacy notice

1. Data controller

2. Data processed

3. Purposes and legal bases

4. Recipients

5. International transfers

6. Retention

7. Your rights

8. Security

9. Cookies

10. Changes

1. Service provider

2. Purpose of the service

3. Orders

4. Prices

5. Payment

6. Delivery times

7. Right of withdrawal

8. Client obligations

9. Complaints and lack of conformity

10. Liability

11. Confidentiality and personal data

12. Force majeure

13. Applicable law and complaints